Shopping Online

Shopping Online

Shopping online on the EU-wide market can offer savings and greater choice. EU online shoppers enjoy a set of consumer rights under EU distance selling rules, including cooling-off periods which mean the freedom to change...

Air Travel

Air Travel

Cancelled flight? Long flight delay? Denied boarding? Lost or damaged luggage? Thanks to EU air passenger rights, you may be entitled to reimbursement, rerouting, compensation and more. Your European Consumer Centre can advise you on your...

Popular Consumer Topics

Popular Consumer Topics

Whether you are shopping in Europe when abroad or from your home, you have EU-wide rights as a consumer. European Consumer Centres offer you free advice on these rights, and other practical advice on how to avoid problems abroad. Consumer...

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