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Air Travel

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A Cypriot consumer was flying from Larnaca to Sofia accompanied by his wife and baby.

When arriving at the airport, they were informed that their flight would be delayed and they were asked to check in again at 15.30 p.m.Upon their return to the airport, they were not allowed to check in and were told that they had to do so in the morning. As a result they have lost their flight. The consumer has contacted the airline but with no success. After the intervention of ECC Cyprus and ECC Bulgaria, the consumer was fully compensated and was also offered a 50% discount on a future flight.

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