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A Cypriot consumer booked a room in a hotel in Florence for five nights.

Even though the hotel has confirmed the reservation, just before arrival, he was informed that they could not offer him a room in the said hotel and assured him that they would allocate a room at a hotel of the same category. On arrival, the consumer realised that the hotel was not of the same category. The hotel then promised that he would be compensated for this change and for all the inconvenience suffered as a result. This did not materialize and the consumer submitted a complaint to ECC Cyprus. After the intervention of ECC Cyprus and ECC Italy, the consumer has been fully compensated

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